Two rounds interviews with various interviewers after the recruiter speaks to you. 2x 60 minutes including a role play Video interviews with 2 managers each interview Competency based questions amd answers giving using the STAR method
Interview questions [1]
Question 1
Tell me about a time when you had to handle a complicated customer service case
I applied online. The process took 3 weeks. I interviewed at Indeed in Jan 2021
Interview
I enjoyed the interview process here. I studied the company and found out about the mission and benefits and it has been a good experience with friendly people and very professional employees and hiring managers.
Interview questions [1]
Question 1
Why are you looking to leave your previous position?
I applied online. The process took 1 week. I interviewed at Indeed (Sydney) in Feb 2019
Interview
The process of the interview started with a Phone interview, and then the first interview within 2 days with 2 managers, the final interview with the team and area manager in the office.
Interview questions [1]
Question 1
How do you know about Indeed?
What are the other people say about you?
What drive you to walk to us?
Customer Service applicants have rated the interview process at Indeed with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 49.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 18 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Indeed overall takes an average of 22 days.
Common stages of the interview process at Indeed as a Customer Service according to 4 Glassdoor interviews include:
Phone interview: 75%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -