Customer Service Representative applicants have rated the interview process at Indeed with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 49.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at Indeed overall takes an average of 22 days.
Common stages of the interview process at Indeed as a Customer Service Representative according to 21 Glassdoor interviews include:
Phone interview: 37%
One on one interview: 23%
Group panel interview: 11%
Skills test: 11%
Background check: 6%
Personality test: 6%
Presentation: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Indeed (New York, NY) in Jul 2015
Interview
They called me 24 hours after I submitted my resume for the position.
The interviewer did not sound comfortable and did not make me feel comfortable either. I could here on going conversations in the background.
Interview questions [1]
Question 1
What will be your added value to our Company?
What do you like about us?
Phone screen, colleague interview to discuss goals and expectations, manager interview, in office presentation and case study followed by a meeting with customer service and retention panel in different regions.
Interview process was great. First was a screening call with recruiter, we talked about relevant experience, data driven experience is important. Second round was dual 30 minute interviews with hiring managers, asked about sales skills and work ethic. Final interview was with director, sales role play and behavioral interview. All team members were very transparent and willing to answer questions.
Interview questions [1]
Question 1
How do you leverage data to make sales in your current role?
Okay, it was quick and informative. Not sure if i would want to move forward as it was quick. Overall nice people and no complaints. Happy to provide more if needed