I applied online. I interviewed at Independence Blue Cross (Philadelphia, PA) in Dec 2025
Interview
The interview process was fairly simple. They asked about my background and experience in analytics- prior projects, how I dealt with with results that did not match expectations during presentations, and how I would leverage AI within the position
Interview questions [1]
Question 1
Describe an analytics project that you’ve worked on where the results did not match the expectations that were calculated
Customer service workforce analyst applicants have rated the interview process at Independence Blue Cross with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Independence Blue Cross as a Customer service workforce analyst according to 1 Glassdoor interviews include:
Phone interview: 100%
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