Customer Service Representative applicants have rated the interview process at InfoCision with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at InfoCision overall takes an average of 10 days.
Common stages of the interview process at InfoCision as a Customer Service Representative according to 38 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 18%
Background check: 18%
Skills test: 12%
Personality test: 8%
Presentation: 8%
Drug test: 6%
IQ intelligence test: 4%
Group panel interview: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
The process took 1 day. I interviewed at InfoCision (New Castle, PA) in Jun 2010
Interview
I took a very easy computer test that basically consisted of me copying and pasting words on a document. When I finished, I waited for someone else to come out of there interview. I was ushered in and asked questions about my experience with customer service. (I didn't have any, this was my first job) I also had to read a script so she could hear my speaking voice when I read. She gave me a schedule and told me to come in on Monday.
Interview questions [1]
Question 1
How would you handle a rude or unruly customer on the phone?
I applied online. The process took 1 week. I interviewed at InfoCision
Interview
The interview was a one way interview on spark hire & they ask straight to the point questions that align with the job, no foolish questions. Easy smooth process from application to onboarding process.
Interview questions [1]
Question 1
Tell me about a time where you had to de-escalate a situation.
I applied online. I interviewed at InfoCision in Sep 2024
Interview
You fill out a basic online application process. After which they send you an email to download to your PC to test your internet speed. If you pass both, they send a simple questionnaire.
I applied online. I interviewed at InfoCision (Mississippi State, MS) in Apr 2024
Interview
Easy process and smooth. I don’t have anything negative to say. Everything was done by email and there was instant communication. I was given an email address if i had any issues or questions.