Customer Service Representative applicants have rated the interview process at Infosys with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 3 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Infosys overall takes an average of 14 days.
Common stages of the interview process at Infosys as a Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 29%
Presentation: 14%
One on one interview: 14%
Group panel interview: 10%
Personality test: 10%
Skills test: 10%
IQ intelligence test: 5%
Other: 5%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
Was online at the time due to covid. Asked 3-5 questions. Was asked if I have any experience working with people. Was asked how I would deal with complaints .
I applied through a recruiter. The process took 1 day. I interviewed at Infosys (Monterrey, Nuevo León) in Aug 2025
Interview
Tuve una entrevista por Google Meet con tres personas diferentes al mismo tiempo, ninguna prendió su cámara, supongo fue una entrevista de relleno. Ni siquiera se dignaron en hacerme saber no fui seleccionado.
Interview questions [1]
Question 1
Te damos 3 minutos para que nos cuentes sobre ti.
Who is the person you most admire?
How would your coworkers describe you?
Tell me about a time when you had a disagreement with your boss or coworker?
How do you deal with having to work in a multicultural environment?
They asked me a couple of questions regarding my life, hobby and experience, why I choose Infosys and so on and so on but not the other two things that matter