Member Service Representative applicants have rated the interview process at Inland Empire Health Plan with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 28 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Inland Empire Health Plan overall takes an average of 27 days.
Common stages of the interview process at Inland Empire Health Plan as a Member Service Representative according to 7 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 21%
Background check: 14%
Drug test: 14%
Skills test: 14%
Presentation: 7%
Personality test: 3%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Inland Empire Health Plan in Aug 2024
Interview
The interview process was pretty quick , both supervisors were respectful and professional. Typing test is also required. The interview lasted about 30-40 minutes. Staff is very nice. Overall the atmosphere there seemed to be pretty well.
I applied through a recruiter. The process took 2 weeks. I interviewed at Inland Empire Health Plan (Rancho Cucamonga, CA) in Sep 2025
Interview
The interview started online, Recuirter does phone screen, and sets you up for a in person interview. You will do a typing test and if you pass with 35 WPM you will be moved to the next round which is a interview with a hiring manager. She will ask you 8 STAR based questions.
After if they want to hire you they will offer you the job at the end of the interview. Not like other companies that say wait a week. Super easy and I loved it
Interview questions [1]
Question 1
Can you tell me about a time you went above and beyond for a customer? What did you do and how did you know you met their expectations?
I applied online. I interviewed at Inland Empire Health Plan
Interview
Was for a remote position so it was through zoom and the interviewer was very nice asked a lot of questions and lasted 30 minutes or so very to the point and direct