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      Account Manager/Customer Success Interview

      Mar 15, 2016
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2+ months. I interviewed at Insightpool (Atlanta, GA) in Jan 2016

      Interview

      I had a pleasant experience interviewing with everyone. Very talented young individuals and very open environment sums it up. I never did hear back from them after several rounds of interviews however and since accepted another offer. It seemed like a great concept with several rounds of financial backing and big name clients since but they just aren't there yet. As much with any startup and as young as they are there are inevitable growing pains it seems. My personal recommendation would be to diversify core services and offering to become more profitable on a wider scale. They seemed to attract large companies and were very hands on but a large client churn can be a significant loss. Taking a hands off approach can also leave the team to handle more clients down the road. They seemed to be aware and working on this. Although mostly young talent, as the company grows compensation should be increased to further attract top talent with more experience it does make a difference.

      Interview questions [1]

      Question 1

      General questions. What you do currently? How you relate to their core values is very important. They seemed to genuinely want to get know you as a person.
      Answer question

      Insightpool interviews FAQs

      • Account Manager/Customer Success applicants have rated the interview process at Insightpool with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 80% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Account Manager/Customer Success roles take an average of 75 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Insightpool overall takes an average of 26 days.
      • Common stages of the interview process at Insightpool as a Account Manager/Customer Success according to 1 Glassdoor interviews include:

        Group panel interview:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(5) ;
        2. Client Success(2) .