Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Irvine Company

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Irvine Company reviews | Irvine Company jobs | Irvine Company salaries | Irvine Company benefits
      Irvine Company interviewsIrvine Company Residential Relations Representative/Customer Service interviewsIrvine Company interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Residential Relations Representative/Customer Service Interview

      Apr 24, 2017
      Anonymous employee
      Playa Vista, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Irvine Company (Playa Vista, CA) in Apr 2017

      Interview

      Applied online and was called to do a phone interview with their HR Recruiter. Then I was invited to their open interviews where I interviewed with one of the property managers. Then I was interviewed by the general manager, and finally by the Senior Director of Marketing. All of these were one-on-one and the entire process took about 4 hours on that one day. I was given the job offer immediately the next day. Most of the questions were situational.

      Interview questions [5]

      Question 1

      Tell me about a time when you helped solve a problem for a guest/resident, but in turn created a new problem.
      Answer question

      Question 2

      Tell me about a time you have had to deal with a high level of emotion.
      Answer question

      Question 3

      What is it about customer service interests you?
      Answer question

      Question 4

      Tell me about a time when you gave excellent customer service.
      Answer question

      Question 5

      Give an example of a time when a guest/resident complained about a problem, had trouble understanding your reasoning, and how you were able to solve that.
      Answer question

      Irvine Company interviews FAQs

      • Residential Relations Representative/Customer Service applicants have rated the interview process at Irvine Company with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.5% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Irvine Company as a Residential Relations Representative/Customer Service according to 1 Glassdoor interviews include:

        Phone interview:  33%

        Drug test:  33%

        Skills test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Leasing Consultant(71) ;
        2. Community Relations Representative(44) ;
        3. Assistant Manager(37) ;
        4. Community Manager(35) ;
        5. Manager(28) ;
        6. Director(23) ;
        7. Sales Specialist(22) ;
        8. Resident Relations Representative(21) ;
        9. Assistant Community Manager(13) ;
        10. Maintenance Technician(13) ;
        11. Service Manager(12) ;
        12. Service Technician(12) ;
        13. General Manager(11) ;
        14. Senior Manager(11) ;
        15. Associate(10) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.