What is good customer satisfaction? What would you do if you saw somebody obviously shoplifting? What do you consider good customer satisfaction? Very informal Took 40 minutes of less. No introduction video. No health and Safety video and when I asked I was told (you needn't worry about that, you're only climbing 20 foot timber frames, what use would a ladder be... -.-' It didn't seem like a real interview. The "new" manager was given a book to read on managerial skills, when most of his time was spent downstairs fixing sleeves into jackets and not being able to read out codes on items correctly.