Had the first interview, simple. It was with the Helpdesk Manager, the director of operations, and the manager of phone services. They asked me about my work history, and why I was interested in the job. It was very laid back considering you were being analyzed by three different people. The first interview went well. Maybe a week later I had an interview with the Helpdesk manager again, the lead technician and the Helpdesk coordinator. That's where I was asked the more technical questions. Also simple. The questions weren't difficult but they did move rather quickly when asking the questions (my guess is to see how quickly you can get the correct answer out). Again, stressful because it was an interview but also very laid back.