AO - Customer Service applicants have rated the interview process at JetBlue with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for AO - Customer Service roles take an average of 60 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at JetBlue overall takes an average of 45 days.
Common stages of the interview process at JetBlue as a AO - Customer Service according to 2 Glassdoor interviews include:
Drug test: 20%
Group panel interview: 20%
Skills test: 20%
Phone interview: 20%
One on one interview: 10%
Background check: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at JetBlue (Los Angeles, CA) in Mar 2012
Interview
automated phone interview, live phone interview, in person interview (with one or a group) They ask questions about your experience in customer service, what you know about the company, etc. This was a few years back, but from what I know now, they are going to be looking for this and more, in terms of personality and taking initiative.
Once you get through all three, they invite you to do fingerprinting, drug test, and a physical aptitude test (which is super easy). Once you get through this phase then they send you to Orlando for training.
Interview questions [1]
Question 1
describe a challenging event with a customer and how you handled it
I applied online. The process took 4 weeks. I interviewed at JetBlue (Elizabeth, NJ) in Nov 2018
Interview
Interview process was great but very long, then they interview you in groups of 2 and 2 recruiters and ask many customer service questions. They are watching you from the minute you walk in the door and make sure you interact and smile all the time.
Interview questions [1]
Question 1
From your employment history, what is the most gratifying position you've had and why?