I applied online. The process took 2 weeks. I interviewed at JetBlue (New York, NY) in Mar 2014
Interview
The interview process was fairly simple. I have never done an automated phone interview before, but I welcomed the challenge. I had time to think about my answer and record it, instead of having the pressure of someone watching you and answer on the spot.
Interview questions [1]
Question 1
Name one thing that was hard for you in your previous positions?
It was a Group interview, I think it went pretty well they have me the paper for drug test and then you will hear from them. But we were never alone with no one
I applied through an employee referral. I interviewed at JetBlue (Orlando, FL)
Interview
It’s a group interview at first reviewing your skills h then moved schedule to a one on one then when selected you go through training for a month and have to pass all the tests the. Officially hired.
Interview questions [1]
Question 1
How does your previous skills help you in this new role?
I applied online. I interviewed at JetBlue (Fort Lauderdale, FL) in Oct 2022
Interview
Application, then have to complete an accessed by waited two days for a google meet with manager, call to complete the remaining test Took almost two weeks to be called and hired Drug test background
Customer Service Representative applicants have rated the interview process at JetBlue with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 55 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at JetBlue overall takes an average of 45 days.
Common stages of the interview process at JetBlue as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 20%
Background check: 18%
Drug test: 18%
Group panel interview: 14%
Personality test: 10%
Presentation: 8%
Skills test: 8%
IQ intelligence test: 2%
One on one interview: 2%
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