Customer Service Agent applicants have rated the interview process at JetBlue with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 23 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at JetBlue overall takes an average of 45 days.
Common stages of the interview process at JetBlue as a Customer Service Agent according to 8 Glassdoor interviews include:
Phone interview: 29%
Group panel interview: 24%
One on one interview: 12%
Background check: 12%
Drug test: 12%
Skills test: 6%
Personality test: 6%
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Was excited for to be offered an interview however they only gave me 2 days to interview of short notice which unfortunately i could not make. Not very professional in my opinion.
I applied online. The process took 2 weeks. I interviewed at JetBlue (Chicago, IL) in Mar 2013
Interview
After submitting application online for O'Hare Airport, I was contacted by email and told to call the recruiter if still interested. A phone interview was given, roughly 15 min. I was then offered a face to face interview at ORD with the manager and team.
I applied online. The process took 1+ week. I interviewed at JetBlue (New Orleans, LA)
Interview
Jet Blue does Group Interviews. They divide everyone up into 2-3 groups and interview them. We were all asked the same questions and had a turn to answer. Those who held the interview were the HR/Recruiter, The Manager & a Supervisor. I wanted to be in the manager's group because I thought she would ultimately make the decision. I may have been right, because I was chosen for the next round. The downside to these interviews & the whole process is that they drug test everyone, and have lots of people come for the fingerprinting so you have no idea where you stand until they let you know. If they are only hiring at small airports for 1 person this can be a waste of your time.
I applied online. The process took 1 day. I interviewed at JetBlue (New York, NY) in Jan 2015
Interview
Lots of qualitative behavioral questions. The other candidates were there at the same time. There was a math exam. The interview questions were mainly storytelling and contingent on your past experiences. Elaborating on any life experiences as long as it demonstrated your main points were more than acceptable.