I really liked that recruiter does not ask you any technical questions during the very first stage of the interview. I believe this is the right approach. He just explained the role, the company strategy and it was very cool introduction.
Then I had a technical interview and I enjoyed it. We were on the same page with the guys that interviewed me, discussed many topics, questions and I was really impressed.
Unfortunately, the position was closed (they decided to not hire on this position).
Interview questions [1]
Question 1
- SQL statement
- API requests
- Incidents handling
I applied online. I interviewed at JetBrains (Berlin) in Oct 2023
Interview
Recruiter got back to me to schedule the interview, but 1 minute prior to the meeting I received an email that previous meeting takes more time than expected and they asked to reschedule.
I got no issues with that, so I asked for their availability but never got the response even though I followed-up twice on my message. Eventually I got ghosted, which does not seem professional.
I applied online. The process took 1 week. I interviewed at JetBrains in Apr 2023
Interview
I applied through their careers portal and received an e-mail from the HR team asking me to schedule a 30 minute talk based on their availability (they provided a link to their calendar). After scheduling a slot, I did not receive any type of meeting link from them, so I had to proactively send a google meet invite on the day the interview was suppose to happen, as the HR team was unresponsive to all communication. During the interview, which was audio only - no cameras, the HR rep kept saying I was the perfect fit for several openings they had with their support team and it was an overall pleasant chat. Unfortunately, I did not hear back from them anymore. I have contacted them via e-mail to follow up and request feedback, but just like in the beginning, they are radio silent.
Interview questions [1]
Question 1
Why do you want to work at JetBrains? Do you mind working with end users? Do you have any programming knowledge? What JetBrains products are you familiar with?
Support Engineer applicants have rated the interview process at JetBrains with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 46.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Support Engineer roles take an average of 18 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at JetBrains overall takes an average of 38 days.
Common stages of the interview process at JetBrains as a Support Engineer according to 3 Glassdoor interviews include:
One on one interview: 50%
Skills test: 50%
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