I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Greenhithe, England) in Sep 2017
Interview
it was a group interview and there were about 23 people and we split up it to 4 groups. First task was individual task, that there were 3 situations and you had to write how you would respond. second one similar 3 tasks again but this time you have solve it in a group discussion. questions were easy.There is a big queue for Waitrose cafe and you know that store is out of stock of ice cream. And screaming child with his/her mum at the back of the queue. What would you do? And another one, "you have been given a few task and you are on your own. There comes person saying they lost their little child and asks for help. and another customer is planning an event with 60 guest and need your help! How would you solve each and which one would you do first.
Interview questions [1]
Question 1
Customer made their choice to buy a popular brand coffee machine and what would you do that they buy john Lewis home brand.
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
Selling Assistant applicants have rated the interview process at John Lewis & Partners with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Selling Assistant roles take an average of 33 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at John Lewis & Partners overall takes an average of 17 days.
Common stages of the interview process at John Lewis & Partners as a Selling Assistant according to 2 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 50%
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