I applied online. I interviewed at John Lewis & Partners (Milton Keynes, England) in Aug 2015
Interview
I did the online application which took about 2 hours and got an email a week later inviting to a group assessment. In the group assessment there were inky 4 of us, one person hadn't shown up. We had a brief introduction to the history of the company and then were given a scenario of a customer who had an cupboard I mind with certain characteristics, as a group we had to choose which item, out of six that we thought best suited the customers needs. We then had to sell the item to one of the interviewers who acted as the customer. After this we were had separate one-to-one interviews with one of the interviewers, my interviewer was very friendly so she took a lot of pressure off, but I am worried I may have come across as too relaxed because she seemed to have a lot to write and I'm still waiting on a response on whether or not I was successful
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
Selling Assistant applicants have rated the interview process at John Lewis & Partners with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Selling Assistant roles take an average of 33 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at John Lewis & Partners overall takes an average of 17 days.
Common stages of the interview process at John Lewis & Partners as a Selling Assistant according to 2 Glassdoor interviews include:
Group panel interview: 50%
One on one interview: 50%
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