I applied online. I interviewed at John Lewis & Partners (Oxford, England) in Dec 2023
Interview
Group interview, made us plan different games and forms of entertainment to offer customers in order to promote the business. Took down our details afterwards and sizes for uniform etc.
Interview questions [1]
Question 1
What entertainment would you offer customers around Christmas time in order to promote products in John Lewis stores?
I interviewed at John Lewis & Partners (Cambridge, England)
Interview
Was in a small group of around 8-10 people. We were asked our names and our favourite thing about Christmas. Then we were given a sheet with different scenarios on it and had 5 minutes to make notes on how we'd approach these scenarios before sharing our answers as a group. Some people dominated the conversation, making it hard to get a word in with interrupting.
Interview questions [1]
Question 1
How we would respond to 4 different customer service scenarios
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Newcastle upon Tyne, England) in Oct 2025
Interview
Easy enough, relaxed process and more of a chat. Around 8 people( some people didnt turn up) with 4 interviewers. Had 5 mins to make notes and then 15 to discuss.
Interview questions [1]
Question 1
1. Click and collect desk- busy and a broken bauble needs to be exchanged.
I applied online. The process took 1 week. I interviewed at John Lewis & Partners in Oct 2024
Interview
The interviewers were friendly and welcoming with a generally comfortable atmosphere. The interview took roughly 35- 40 minutes to complete, It was a group interview- in my session there was about 5-6 of us altogether so we were in one group to discuss the scenario. Overall a generally positive experience.
Interview questions [1]
Question 1
Scenario Based- How would you plan a christmas event, considering how to draw customers in, building a rapport, and how would you actually boost sales.