John Lewis & Partners Selling Assistant interview questions

I applied online and received a text about 2 days later saying that I need to select a time for interview. Selected the next available one. The interview process was really easy with about half an hour of one to one questions then a slightly longer group exercise. The one to one was really easy, with standard retail-type questions, and the group exercise was about creating a handbook to help new Partners deliver excellent customer service, deal with complaints and further product knowledge. About half an hour after the interview, I got a call from a section manager offering me a position there and then.

Started with a 1 to 1 interview with a departmental manager which was very relaxed. She basically followed a script and asked around six questions and also the usual, 'tell me about yourself'.I had an opportunity to ask questions and some of the answers were quite surprising, retail has changed from when I last worked in it 36 years ago. I had to wait around for 1/2 hour before the group session started, it was a great opportunity to ask questions to a chatty manager. I sat with two other potential employees who I'd met in reception earlier, so we worked well together in the group work. We had to write a new employee handbook of good customer service.