I applied online. The process took 1 week. I interviewed at Johns Hopkins Health System (Baltimore, MD) in Oct 2025
Interview
I had a fairly quick turnaround. Within 3 days after submitting my application, I received an email from the HR recruiter asking to schedule a screening call. From there I had two interviews within the same week and offered the position shortly after.
Interview questions [1]
Question 1
They asked a few behavioral scenarios to gauge my leadership experience
I applied online. The process took 2 days. I interviewed at Johns Hopkins Health System (Baltimore, MD) in Oct 2013
Interview
Behavioral interview with the Customer Service Coordinator point followed by a panel behavioral interview with a specific clinical unit (PICU, NICU, etc). The customer service point evaluated my fit for the position and my fit for a clinical area. She then recommended me to a clinical area. That "floor" conducted a panel interview consisting of the assistance nurse manager, and other staff.
Interview questions [1]
Question 1
Past experiences going above and beyond to identify and meet customer needs.
I applied online. I interviewed at Johns Hopkins Health System (Baltimore, MD) in Apr 2011
Interview
Longest (3 hours) and most difficult interview I'd ever been on. Asked very, very, detailed questions about customer service interactions. Interviewer didn't make eye contact, which made it even more difficult to gauge how the interview was going.
Interview questions [1]
Question 1
Describe a time when you and your supervisor disagreed on a process that would ultimately benefit a customer.
Clinical Customer Service Coordinator applicants have rated the interview process at Johns Hopkins Health System with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Clinical Customer Service Coordinator roles take an average of 5 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Johns Hopkins Health System overall takes an average of 31 days.
Common stages of the interview process at Johns Hopkins Health System as a Clinical Customer Service Coordinator according to 3 Glassdoor interviews include:
Drug test: 18%
One on one interview: 18%
Group panel interview: 18%
Phone interview: 18%
Personality test: 9%
Background check: 9%
Skills test: 9%
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