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      Johnson Controls

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      Customer Success Interview

      Jul 9, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Johnson Controls

      Interview

      Initially a very quick and responsive process but it wasn't a very professional experience overall. They used an AI assistant (Emma) to schedule interviews, which was very efficient. During the first interview with HR for a remote position, I was told that it was for a role with the global team and would require international travel, and that it was an on-site position, only remote for the "right candidate." I probably should have not moved forward since remote vs an hour commute was a big change, but I was very interested in the software with which I would be working. During the second interview with the person who would have been my direct report, they didn't know why I was given that information because it was state-side and remote. The third interview was with three people from leadership. The fourth interview was with the software's founder. All seemed to go well and even though it wasn't a career leap, the interviews confirmed my interest in the product. During the fourth interview I was told they would make a decision in four to five days. The following week the founder replied to thank you email to "give them some time" to make a decision. Four interviews with six people didn't include any benefits or salary information. Three weeks later I received a generic rejection letter that didn't even have the job title in it, but whatever internal code they used with brackets. It's all fine because after week two with no response, I had decided that the company wasn't nimble or communicative and that did not bode well.

      Interview questions [1]

      Question 1

      How did this Johnson Controls job land on your radar?
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      Johnson Controls interviews FAQs

      • Candidates applying for Customer Success roles take an average of 49 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Johnson Controls overall takes an average of 29 days.
      • Common stages of the interview process at Johnson Controls as a Customer Success according to 1 Glassdoor interviews include:

        Group panel interview:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Project Manager(207) ;
        2. Software Engineer(159) ;
        3. Manager(152) ;
        4. Account Executive(138) ;
        5. Engineer(127) ;
        6. Sales Engineer(116) ;
        7. Sales Representative(93) ;
        8. Assistant Manager(92) ;
        9. Intern(89) ;
        10. Senior Software Engineer(89) ;
        11. Sales(86) ;
        12. Sales Manager(85) ;
        13. Project Engineer(75) ;
        14. Director(71) ;
        15. Design Engineer(65) .


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