Customer Service Representative applicants have rated the interview process at Journeys with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Journeys overall takes an average of 8 days.
Common stages of the interview process at Journeys as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 33%
Presentation: 33%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Journeys (Nashville, TN)
Interview
I appreciated how well-structured it was. The role requirements were clearly outlined, and the standardized questions helped me focus on relevant experiences. I liked the mix of behavioral and technical assessments, and the feedback was timely and constructive. The involvement of a diverse panel also made the process feel fair and comprehensive.
I applied online. The process took 4 days. I interviewed at Journeys (Shreveport, LA) in May 2019
Interview
Informal interview with Store Manager. Laid back and retail related questions. Sometimes General Manager sits in on interviews, but not often. Generally easy process. Short, to the point questions. Overview of operations.
Interview questions [2]
Question 1
Tell me about a time you exhibited excellent customer service.