Overall, the interview process was pretty well organized and straightforward. Communication throughout was clear, the interviewers were professional, and the questions were relevant, reasonable, and aligned with the role expectations
Interview questions [1]
Question 1
Describe a time when you led or contributed to a collaborative project
I applied online. I interviewed at Justworks in Dec 2025
Interview
The interview process was great and straightforward. Information was given prior to the interviews and everything was handled in a very timely manner. All of the calls were open, honest, and helpful in understanding the role and company
I applied through an employee referral. The process took 2 months. I interviewed at Justworks (New York, NY) in Jul 2024
Interview
It was a long process, but easy. However, the interviewers did not depict what life at this company would actually look like. Felt like a bait and switch once in the role.
Interview questions [1]
Question 1
Tell me about yourself and situational/scenario type questions
Customer Success Manager (CSM) applicants have rated the interview process at Justworks with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 37.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 60 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Justworks overall takes an average of 21 days.
Common stages of the interview process at Justworks as a Customer Success Manager (CSM) according to 5 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Skills test: 13%
Other: 13%
Personality test: 13%
Background check: 13%
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