The process was completed in four Rounds:
Round 1: Interview with recruiter
2: Take home assignment
3: 1 hr interview with 2 seperate Managers
4: 1 hr interview with 2 seperate Managers
Interview questions [1]
Question 1
Tell me about a time where you overpromised something to a customer and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Justworks
Interview
Initial phone screen with recruiter, take home assignment, interviews with two different Senior CSMs. Process took two weeks over phone and Zoom. Most templates communication with recruiter with several emails signed off with the wrong name. Very clear the recruiter is not paying attention while on the job.
Interview questions [1]
Question 1
What was the most complex project you ever worked on?
Round 1: Meeting with a Talent Acquisition team member
Round 2: Brief scenarios provided for a writing test. Have 24 hours to respond.
Round 3: Meeting with Hiring Manager(s) on the team
Round 4: Meeting with additional team members
Interviews went well. I didn't get an offer in the end.
Customer Success Manager applicants have rated the interview process at Justworks with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 37.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Justworks overall takes an average of 21 days.
Common stages of the interview process at Justworks as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 47%
One on one interview: 27%
Skills test: 20%
Group panel interview: 7%
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