Service Representative applicants have rated the interview process at Kaiser Permanente with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Representative roles take an average of 43 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Kaiser Permanente overall takes an average of 35 days.
Common stages of the interview process at Kaiser Permanente as a Service Representative according to 3 Glassdoor interviews include:
Group panel interview: 18%
Skills test: 18%
Phone interview: 18%
Drug test: 12%
Personality test: 12%
Presentation: 12%
Other: 6%
IQ intelligence test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Kaiser Permanente (San Diego, CA) in Jan 2017
Interview
First, there was a group interview then individual interview with a panel. It was not difficult, but when you have the chance to talk, make yourself heard and memorable. If you do not they will not ask you back for the panel interview
Interview questions [1]
Question 1
tell me about a time you had to deal with an upset patient/customer? how did you handle it?
I applied online. The process took 2 months. I interviewed at Kaiser Permanente (San Diego, CA) in Oct 2017
Interview
My interview was with 20 other people, a panel of 6 managers, and the director. The interview consists of two rounds (if you're lucky). The first round is with a group and you are paired up with a partner for the first half and answering questions alone for the second half. If they like you then you come back for the second round which is you alone with the panel to interview.
The hiring process took me about 2 months, but it will be well worth it.
The process took 3 weeks. I interviewed at Kaiser Permanente (Atlanta, GA) in May 2016
Interview
I applied online and took an assessment based on behavioral situations. About 2 weeks later I received a call for an interview, before being asked to come in for an interview I was asked a few basic interview questions. At the interview I was interviewed by two people, very easy to talk to not intimidating. They asked situational questions and wanted details on how I dealt with them.