Teleservice Representative applicants have rated the interview process at Kaiser Permanente with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Teleservice Representative roles take an average of 25 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Kaiser Permanente overall takes an average of 35 days.
Common stages of the interview process at Kaiser Permanente as a Teleservice Representative according to 26 Glassdoor interviews include:
Skills test: 20%
Drug test: 17%
Phone interview: 14%
One on one interview: 11%
Background check: 10%
Presentation: 8%
Personality test: 7%
Group panel interview: 6%
Other: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
The process took 8 weeks. I interviewed at Kaiser Permanente (Vallejo, CA) in Jun 2018
Interview
Applied for the TSR position online. A few weeks later received a call from a recruiter to take the assessment test. After completing the assessment test received a call from recruiter to inform of passing score and phone interview with hiring manager. After phone interview with hiring manager. Had a 1:1 was interview with the Hiring Manager. After the interview received a call from recruiter with an contingent offer. Completed Drug Screen and Background check and formally offered position.
Interview questions [5]
Question 1
How would you handle a language barrier with a customer who refuses to speak to an interpreter?
I applied online. I interviewed at Kaiser Permanente (Sacramento, CA) in Aug 2022
Interview
You are first sent an email to take an assessment once you pass the assessment you will receive another email in which they will schedule you for an interview. If you are a selected candidate you are then selected for a job offer
It was easy with a few pre selected questions asked. Very strong emphasis on applicable questions that deal with call center related scenarios. Overall not too bad and aligns with call center role related questions.
Interview questions [1]
Question 1
What would you do in a situation where you cannot understand what the member is verbalizing to you?
I applied online. The process took 4 months. I interviewed at Kaiser Permanente (Sacramento, CA) in Jun 2022
Interview
It’s a series of about five questions about yourself and your skills. Then it’s about five scenario questions about how would you handle certain calls. Then they ask you do you have any questions for them to answer.
Interview questions [1]
Question 1
How do you think you would fit into working at Kaiser in this position.