Student Advisor applicants have rated the interview process at Kaplan with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Student Advisor roles take an average of 6 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Kaplan overall takes an average of 19 days.
Common stages of the interview process at Kaplan as a Student Advisor according to 10 Glassdoor interviews include:
One on one interview: 32%
Group panel interview: 21%
Background check: 21%
Phone interview: 11%
Presentation: 11%
Skills test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Kaplan in May 2009
Interview
I had an immediate e-mail response when I replied via Craigslist. The Center Manager asked to schedule a phone interview for the next day. The phone interview lasted about twenty minutes and the questions were fairly canned and scripted. At the end of it I was invited for a face-to-face interview to take place the following week.
The face-to-face interview was fairly bland, and they didn't ask very difficult questions. It was hard to elicit any kind of smile or friendliness out of the manager. The marketing coordinator also was there, and she brought a little life into the interview, but not much. They essentially laid out the job conditions and wanted to know if I was OK with them.
They waited a week to extend an offer to "interview other candidates."
Interview questions [1]
Question 1
How do you motivate yourself in challenging situations?
I remember I had an online interview with two staff, and then had admin tasks after the interview on the same day, like using Microsoft excel and replying an email.
First a written case study - respond to the customer as a Kaplan's employee.
Second mock phone call with one of Kaplan's senior employees who pretend to be a student calling to inquire about one of the preparation courses.
I applied through an employee referral. The process took 2 weeks. I interviewed at Kaplan (New York, NY)
Interview
They hire from within first. They are big on referrals from employees.
Interview style Casual / Basic.
Group interview style. Each person asked a question.
They you had to do a demonstration (teach something, convince them on something,etc. ) - you choose the topic.