Operations Manager applicants have rated the interview process at Kaplan with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Operations Manager roles take an average of 28 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Kaplan overall takes an average of 19 days.
Common stages of the interview process at Kaplan as a Operations Manager according to 5 Glassdoor interviews include:
One on one interview: 31%
Phone interview: 31%
Background check: 19%
Drug test: 6%
Group panel interview: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 5 days. I interviewed at Kaplan (New York, NY) in Sep 2009
Interview
This was an internal interview for a new position. The then VP called and asked a series of tough questions focused on operation support, analytics, technology,etc. The person conducting the interview was more of an aloof leader looking to fill a role so she didn't have to worry about it anymore versus hiring the right person with the right skillset. Instead of hiring me, the internal candidate, she hired someone from the outside who cost more money, failed in the position and left the company 6 months later.
I applied online. The process took 2 months. I interviewed at Kaplan
Interview
I applied for an Operations Manager online via the Kaplan jobs portal. Two weeks later, I received an email from a company recruiter to schedule a phone interview. We needed to reschedule so set up another date and time. Recruiter did not call, I emailed them asking if I had the wrong date/time. Received a reply an hour later apologizing and setting up a new date and time for the phone screening.
Questions for the screening were typical questions asking about previous companies and roles. I followed up with a thank you email and followed up 2 weeks later. Nothing. 6 weeks after the telephone call I receive an email asking to schedule a telephone interview with the Hiring Manager. The recruiter didn't ask if I was still available, I mean I was, but 6 weeks!
Phone interview went well and scheduled an in-person meeting with the hiring manager right away. The in-person was great. Met with Hiring Managers boss as well, plus a company project manager. Hiring manager was in office with me when I sat down to speak to the PM. First thing PM mentioned was that she thought about applying for the job as well as she is always looking at the jobs portal to see what's available. The tone that she used was sort of "matter of fact, I am what you need." That was odd to me.
Interview questions [1]
Question 1
The in person interview began with picking my brain on the best ways to deal with unsatisfied customers who want a refund. A lot of back and forth. Hiring manager said he liked my approach.
I applied in-person. The process took 4 weeks. I interviewed at Kaplan (Irvine, CA)
Interview
The hiring and interview process was 10 years ago so this may not be as reflective of today. I had 3 interviews and it lasted about a month. I think it was a bit involved but in the end I was hired so I guess they did a really good job.
Interview questions [1]
Question 1
I cannot remember, but you should always be prepared to answer the question "do you have questions for me?"