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      Kapost

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      Customer Success Manager Interview

      Dec 29, 2016
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Kapost in Dec 2016

      Interview

      I submitted an application and resume online. One week later the recruiter emailed to setup the interview for the following week. She setup a one hour interview via Hangouts. The initial process was quick and professional. For the 1:1 interview, the interviewer called 15 minutes late and then informed me that we only had 15 minutes. It seemed as if the interviewer was going through the motions, had no interest in potentially hiring me and was looking for a reason to end the call as quickly as possible. Given the circumstances, the interview should have been cancelled. I never heard back from the company. Great impression!

      Interview questions [3]

      Question 1

      Tell me about a situation where you had to handle a difficult customer.
      Answer question

      Question 2

      Tell me about a situation where you helped to expand the product offerings at a client. (introduce products from other lines)
      Answer question

      Question 3

      I had described a event at a prior company. The company was a large organization. The deal breaker. Apparently, working for a large company was a HUGE negative.
      1 Answer
      4

      Kapost interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Kapost overall takes an average of 14 days.
      • Common stages of the interview process at Kapost as a Customer Success Manager according to 1 Glassdoor interviews include:

        One on one interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Success Manager(5) ;
        2. Customer Success(2) ;
        3. Sales Development Representative(2) .


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