The whole process was pretty straight forward and each individual I met with was super nice. I did have to go through 3 interviews and it made sense how they had it set up.
I applied online. I interviewed at Karbon in Feb 2026
Interview
Very disorganised with the recruiters. After my 2nd (of 4) interview, they told me I'd made it through to the next stage but emailed me 2 hours later to say the position was filled and I was put up for an associate CSM position instead. I continued with the process and completed 4 interviews, including final stage. After a seemingly positive final interview with their Global Head of CS, I was told I would hear back by the end of the week. I heard nothing and had to chase them multiple times before finally being sent an auto reject email with no feedback. After 4 rounds of interviewing I think this is incredibly disrespectful and a negative indicator of what it would have been like to work at this company.
Customer Success Manager applicants have rated the interview process at Karbon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.7% positive. This is according to Glassdoor user ratings.
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