Customer Service Representative applicants have rated the interview process at Kelly with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 69.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Kelly overall takes an average of 13 days.
Common stages of the interview process at Kelly as a Customer Service Representative according to 62 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 15%
Drug test: 15%
Presentation: 15%
Skills test: 11%
Background check: 9%
IQ intelligence test: 8%
Personality test: 5%
Other: 3%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Kelly
Interview
Very laid back interview . It was just basic questions regarding resume. Make sure you really have customer service skills before applying for this job. I loved The customers it’s just the company has a lot of work to do with dealing with employees that’s why the turnover rate is so bad.
Interview questions [1]
Question 1
Name a time you had an anger customer, how did you deal with it.
Easy, thorough. The interview lasted about 30 Minutes. They asked about my employment history. They also asked what payroll systems I am familiar with and which ones I have used. We also talked about benefits management.
I applied online. The process took 1 week. I interviewed at Kelly (Atlanta, GA) in Apr 2023
Interview
Couple of customer service questions they also want to see a 360 of the room you will be working in to make sure it’s approved for the job questions are common sense job situations
Interview questions [1]
Question 1
What’s the hardest situation you came across at work and how did you deal with ut
Not good at all so far. Rude and fast paced. Omg this is so long. I am only typing this because the dang google is making me type okay. It has to be 30 words thirty words thirty words.