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      Technical Support Engineer Interview

      Jan 23, 2018
      Anonymous employee
      Menlo Park, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Kespry (Menlo Park, CA)

      Interview

      I had two screening interviews of about 30min on the phone and was later invited to 5 back-to-back in-person interviews at the Kespry office of 30min each. Depending on who the interviewer was and what job title they had, they asked me questions about what aspect of the Tech Support Engineer role they cared about most. Some didn't have that many questions and just wanted to see if I am a normal person one can work with. In such case I would ask the questions.

      Interview questions [1]

      Question 1

      How would you treat the head of a company vs someone from the same company in a lower paying job when both come to you for the same issue?
      Answer question
      2

      Kespry interviews FAQs

      • Technical Support Engineer applicants have rated the interview process at Kespry with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Engineer roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Kespry overall takes an average of 19 days.
      • Common stages of the interview process at Kespry as a Technical Support Engineer according to 1 Glassdoor interviews include:

        IQ intelligence test:  25%

        Phone interview:  25%

        Presentation:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(5) ;
        2. Software Engineer(4) ;
        3. Anonymous(3) ;
        4. Customer Success(3) ;
        5. Engineer(2) ;
        6. Sales Representative(2) .


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