Customer Service Representative applicants have rated the interview process at Keurig Dr Pepper with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 57% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Keurig Dr Pepper as a Customer Service Representative according to 7 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Drug test: 13%
Personality test: 13%
One on one interview: 13%
Other: 13%
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I applied online. I interviewed at Keurig Dr Pepper (Northlake, IL) in Apr 2025
Interview
I had an online HireVue interview where there were 9 questions. It was approachable since the recording only starts when you want it to, and you get three tries per interview question. The questions were standard behavioral and experience based questions.
Interview questions [1]
Question 1
Share something that states why you would be a good fit for this role.
I interviewed at Keurig Dr Pepper (Harrisburg, PA)
Interview
It was a quick 30 min interview in person. Right away j knew if I had the job or not. There was no hidden agendas. I was thankful for the ease of the process.
Interview questions [1]
Question 1
Who was there customers? What was the sales process and approach?
Video interview to start off followed by a phone interview. Didn’t hear back. Interesting process. It was a third party company that conducts this portion of the interview process. They asked 7 questions and they are timed.
Interview questions [1]
Question 1
Tell us about a time you had to overcome a problem at work?