I applied through a recruiter. The process took 2 weeks. I interviewed at KeyBank (Amherst, NY) in Apr 2016
Interview
I went to an open interview and I met with two recruiters. They seemed friendly and really liked me and I met with the district manager and she told me I would hear back within a few days from HR. The interview went well except a few weird questions like how did you deal with a customer that you did not handle well. I did pretty well for most part and she really liked my personality
Interview questions [1]
Question 1
Why do you want to work for Key? Have you ever had a sales goal>
I applied through a recruiter. The process took 4 weeks. I interviewed at KeyBank (North Royalton, OH) in Jan 2017
Interview
I didn't apply, but a recruiter contacted me via email since I was in their talent network and my skills matched the job. After they called, I applied and soon after I had to complete a virtual tryout in which I went through a simulation of what I would be doing on the job. After I passed that, a couple weeks later the recruiter called to set up phone interview. Basic questions were asked. Then another recruiter contacted me to set up an interview. Went in and spoke with 2 individuals. Job offer came the next day.
Online Banking Customer Service Representative applicants have rated the interview process at KeyBank with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Online Banking Customer Service Representative roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at KeyBank overall takes an average of 26 days.
Common stages of the interview process at KeyBank as a Online Banking Customer Service Representative according to 2 Glassdoor interviews include:
Group panel interview: 25%
Background check: 25%
Skills test: 13%
Phone interview: 13%
Drug test: 13%
Presentation: 13%
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