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      KeyBank

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      Customer Service Manager Interview

      Aug 15, 2016
      Anonymous employee
      Salt Lake City, UT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at KeyBank (Salt Lake City, UT) in Jul 2012

      Interview

      I found an open position online and input my personal information on their web page. Later, I entered the branch to meet with the manager. (Highly suggested) Who was able to specifically request my name out of the 100's of applicants. The interview was pretty straight forward. I was then asked to return for a second interview in front of a panel.

      Interview questions [1]

      Question 1

      What was the last book I read?
      Answer question

      KeyBank interviews FAQs

      • Customer Service Manager applicants have rated the interview process at KeyBank with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Manager roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at KeyBank overall takes an average of 26 days.
      • Common stages of the interview process at KeyBank as a Customer Service Manager according to 1 Glassdoor interviews include:

        Background check:  25%

        Drug test:  25%

        Skills test:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Personal Banker(305) ;
        2. Branch Manager(143) ;
        3. Teller(127) ;
        4. Bank Teller(120) ;
        5. Lead Teller(102) ;
        6. Relationship Manager(82) ;
        7. Financial Wellness Consultant(71) ;
        8. Analyst(69) ;
        9. Licensed Relationship Manager(49) ;
        10. Customer Service Representative(40) ;
        11. Intern(37) ;
        12. Manager(37) ;
        13. Retail Banking Intern(36) ;
        14. Private Client Banker(32) ;
        15. Account Manager(22) .


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