I applied online and received the virtual tryout link in an email the next day.
I completed the virtual tryout and the next day received a call to schedule a phone interview.
The phone interview went well I think, I was VERY nervous as this was my first phone interview (I had previously only worked for small companies)
Interview questions [1]
Question 1
How would you help your branch meet sales goals?
How would working at KeyBank help you achieve your personal goals?
How do you motivate a team?
I applied through a recruiter. I interviewed at KeyBank
Interview
I first did a pre screening with a recruiter. Then had three rounds of interviews, all STAR method questions. Got my offer via phone call. Background check time frame was not too long. Overall a great experience
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer and how did you resolve it
I applied online. The process took 1+ week. I interviewed at KeyBank (Glastonbury, CT) in Apr 2024
Interview
The first part is a phone interview. You speak to a recruiter who asked some simple questions about previous experience. Afterwards you are scheduled for an in person interview with the branch manager.
It was an online interview. It was very informative, although once I got the position I felt as though it was inaccurately portrayed to me. Other than that, the interview process was pleasant.
Interview questions [1]
Question 1
To name a time I had to think critically and diffuse a situation with a customer.
Lead Teller applicants have rated the interview process at KeyBank with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Lead Teller roles take an average of 17 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at KeyBank overall takes an average of 26 days.
Common stages of the interview process at KeyBank as a Lead Teller according to 12 Glassdoor interviews include:
Phone interview: 20%
Drug test: 17%
Background check: 17%
One on one interview: 15%
Skills test: 12%
Presentation: 7%
IQ intelligence test: 5%
Personality test: 2%
Group panel interview: 2%
Other: 2%
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