3 separate interviews with HR, department lead then the actual manager. All super basic interview questions you can easily look up. I don't get why there were 3 interviews it seemed like a lot for such position and then they want you to drug test and background check.
Interview questions [1]
Question 1
Why do you want to work here, situational, career goals etc...
I applied online. The process took 3 weeks. I interviewed at KeyBank (Cleveland, OH) in Mar 2025
Interview
Star questions. Process goes fast after interviews. Phone, then live interview with a few managers. Questions are to get to know your work style and how you put the customer first.
Interview questions [1]
Question 1
Describe a time you felt with a difficult customer
There is a phone interview first for about 30 minutes asking about experience and salary requirements and basic questions about your background. Then a second round interview where they go over resume again and ask a lot of STAR questions
Interview questions [1]
Question 1
Can you name a time where you unable to resolve a customers issue and how you handled it?
I applied online. The process took 2 weeks. I interviewed at KeyBank (Cleveland, OH) in Jul 2023
Interview
2 step interview process. 1) Screening Call with the Recruiter. Ask about your experiences (they use the star method. 2) Interview with hiring manager. Asked about relevant experiences. Very good and very casual conversation. Job offer was given a week later. Then a few days after that they "cancelled" the job offer. The hiring manager called and said that they no longer had the budget available for this position. The hiring manager said that once they have the budget again please apply again for this role. Very odd and very different experience. Glad I didn't put my notice in at my current employer just to be unemployed for no reason.
Interview questions [1]
Question 1
They're wanting stories and examples of relevant career experiences of managing a portfolio.
Customer Service Representative applicants have rated the interview process at KeyBank with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at KeyBank overall takes an average of 26 days.
Common stages of the interview process at KeyBank as a Customer Service Representative according to 12 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 20%
Background check: 12%
Group panel interview: 12%
Drug test: 8%
Presentation: 8%
IQ intelligence test: 4%
Other: 4%
Personality test: 4%
Skills test: 4%
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