I applied online. The process took 4 weeks. I interviewed at KeyBank in Oct 2015
Interview
Within a few days of applying I was contacted to complete a phone interview. The phone interview lead to an in person interview which is where the waiting begins. After a few sent emails and 3 weeks of waiting, I still have yet to hear from the manager. This is after I was told a decision would be made midweek the following week... Twice. Still... I wait, if not for anything but a conclusion to the process begun.
Interview questions [1]
Question 1
tell me about you to help get acquainted and to better understand your background.
easy, phone interview then in person all in about a week. everyone has been nice so far. phone interview was easy, hoping the same about in person. asked and talked about the company mostly on the phone one.
I applied online. I interviewed at KeyBank (Maple Glen, PA) in Sep 2025
Interview
Phone interview asked a bunch of yes or no questions at first then questions about sales experience , working in a team based environment and salary expectations. Then they ask days you are available for an in person interview
I applied online. I interviewed at KeyBank (Syracuse, NY) in Apr 2025
Interview
The interview process was very normal and had thought I crushed it. However; after the in person interview they never contacted me again even when I reached out. Terrible business practice. Have since removed all money and business from company
Interview questions [1]
Question 1
Tell me about a time you had a tough time getting a sale?
Personal Banker applicants have rated the interview process at KeyBank with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banker roles take an average of 33 days to get hired, when considering 51 user submitted interviews for this role. To compare, the hiring process at KeyBank overall takes an average of 26 days.
Common stages of the interview process at KeyBank as a Personal Banker according to 51 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 16%
Drug test: 16%
Skills test: 10%
Background check: 10%
Group panel interview: 8%
Presentation: 7%
IQ intelligence test: 5%
Other: 2%
Personality test: 2%
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