I applied online. The process took 1+ week. I interviewed at Keywords Studios (Jakarta) in Aug 2022
Interview
I think it's the most fun and quick interview I ever had. I applied online, got an email for an online written test in 3 days, got interviewed in less than a week, then got the offering letter right a day after the interview. I was interviewed by the Project Manager via Microsoft Teams. He was so friendly. After asking about my past job experience, he could see that I've been working on a whole different industry so he shared to how he started to work in this industry. He also thought it would be a 1 year job only, but then told me how he eventually enjoyed working in this domain and it encourages me. The whole interview process was fun and casual, we even had short conversations about our pets and the food of each of our country. He made me feel welcomed even before I joined the team.
Interview questions [1]
Question 1
Past job experience and my personal experience with games.
Just asked what customer service is and if i play games, asked about recent experience in gaming industry and customer service industry. i thought there will be another interview but i was shocked i got the job offer right away
I interviewed at Keywords Studios (Manila, Manila)
Interview
My interview process was structured and engaging, with clear communication at each stage. The interviewers asked thoughtful questions, provided feedback, and ensured I understood the role and expectations thoroughly. The overall experience was good.
I interviewed at Keywords Studios (Manila, Manila)
Interview
The interview process was smooth. People are nice and very polite. The overall process was done in an orderly manner and was able to accomplish it in around an hour.
Player Support Agent applicants have rated the interview process at Keywords Studios with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 56.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Player Support Agent roles take an average of 25 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Keywords Studios overall takes an average of 21 days.
Common stages of the interview process at Keywords Studios as a Player Support Agent according to 17 Glassdoor interviews include:
Skills test: 31%
One on one interview: 24%
Phone interview: 10%
Personality test: 10%
Other: 7%
Background check: 3%
Group panel interview: 3%
IQ intelligence test: 3%
Drug test: 3%
Presentation: 3%
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