I applied online. I interviewed at Keywords Studios (Remote) in Oct 2021
Interview
Since it's a global company, they have many recruiters, and mine was the cutest person on earth! <3 He did his best to prevent me feel nervous. As I had experience in the same position, he asked me questions about the project. I was asked which game genres I'm familiar with etc. He asked me what would I do if I encounter with an angry player and when the work is so stresful. Asked my salary expectation.
Interview questions [1]
Question 1
What would you do if you encounter with an angry player and when the work is so stresful? What kind of games you are familiar with?
Just asked what customer service is and if i play games, asked about recent experience in gaming industry and customer service industry. i thought there will be another interview but i was shocked i got the job offer right away
I interviewed at Keywords Studios (Manila, Manila)
Interview
My interview process was structured and engaging, with clear communication at each stage. The interviewers asked thoughtful questions, provided feedback, and ensured I understood the role and expectations thoroughly. The overall experience was good.
I interviewed at Keywords Studios (Manila, Manila)
Interview
The interview process was smooth. People are nice and very polite. The overall process was done in an orderly manner and was able to accomplish it in around an hour.
Player Support Agent applicants have rated the interview process at Keywords Studios with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 56.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Player Support Agent roles take an average of 25 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Keywords Studios overall takes an average of 21 days.
Common stages of the interview process at Keywords Studios as a Player Support Agent according to 17 Glassdoor interviews include:
Skills test: 31%
One on one interview: 24%
Personality test: 10%
Phone interview: 10%
Other: 7%
Drug test: 3%
Presentation: 3%
Group panel interview: 3%
Background check: 3%
IQ intelligence test: 3%
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