I applied online. The process took 3 months. I interviewed at Keywords Studios (Katowice)
Interview
The worst recruitment process in the world for a simple position. This company invited me and my friends to join their assertment and interview, and the review process took 3 months until we got a rejection email (after a lot of follow-up emails had been sent to them). They don’t respect time and enthusiasm of candidates. They were always late to respond to the results round after round to take the process longer. As discussed, they offered only the disadvantageous term for their employees: work by shift, including weekends, a 1-year contract after the trial period, low salary. So if the candidate is an ex-pat, we do not recommend you to work in this company
Interview questions [1]
Question 1
Tell me how did you deal with an aggressive client?
Just asked what customer service is and if i play games, asked about recent experience in gaming industry and customer service industry. i thought there will be another interview but i was shocked i got the job offer right away
I interviewed at Keywords Studios (Manila, Manila)
Interview
My interview process was structured and engaging, with clear communication at each stage. The interviewers asked thoughtful questions, provided feedback, and ensured I understood the role and expectations thoroughly. The overall experience was good.
I interviewed at Keywords Studios (Manila, Manila)
Interview
The interview process was smooth. People are nice and very polite. The overall process was done in an orderly manner and was able to accomplish it in around an hour.
Player Support Agent applicants have rated the interview process at Keywords Studios with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 56.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Player Support Agent roles take an average of 25 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Keywords Studios overall takes an average of 21 days.
Common stages of the interview process at Keywords Studios as a Player Support Agent according to 17 Glassdoor interviews include:
Skills test: 31%
One on one interview: 24%
Personality test: 10%
Phone interview: 10%
Other: 7%
Presentation: 3%
Group panel interview: 3%
Background check: 3%
Drug test: 3%
IQ intelligence test: 3%
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