Retail Sales Associate applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 8 days to get hired, when considering 211 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Retail Sales Associate according to 211 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 15%
Background check: 10%
Group panel interview: 10%
Skills test: 9%
Presentation: 9%
Drug test: 8%
Personality test: 5%
IQ intelligence test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Kohl's (Houston, TX) in Jul 2019
Interview
I walked into Kohl's and they directed me to associates break room. I waited for about 5 minutes for the manager, and she welcomed me in her office for the interview. It was very laid back and easy, some of the questions were geared to know how to deal with customers and also to describe a little bit about your personality. She handed me a sheet concerning availability and notified that I were to receive an email saying whether I get the job or not.
Short but still good experience to have for a beginner in interviewing. There are a lot of people to meet so that you can make your skills of speaking up to par.
I applied online. I interviewed at Kohl's in Jun 2026
Interview
I did a virtual interview with kohls, when I joined the call at the set time scheduled, the interviewer already had someone else in the call, so I had to rejoin five minutes later, which made me seem like the awkward one when I’m the one who joined on the set time. They then asked basic interview questions to which I answered after preparing answers, I then received a generic rejection email.
Easy, over the phone and about 30 minutes long. The store manager asked questions about my background, what would I do if xyz happened, what I would do if a end cap was messy, how would I contribute to making the store look good.
Interview questions [1]
Question 1
What would you do if you encountered an upset customer?