I applied online. The process took 2 weeks. I interviewed at Kohl's (Clay, NY) in Oct 2016
Interview
Large group interview, one by one questions each candidate has to answer (makes it somewhat tough to be unique if you aren’t one of first to answer). No 1:1 interview after. Explained everyone chosen would start as cashier (originally this was seasonal before holidays, then they would pick who got to stay after Christmas). Everything from applying/choosing interview session/receiving & accepting offer/choosing start date was entirely online which was easy to do from my iPhone. Very personable but also professional assistant managers conducted interview. The interview was actually rather fun & made me excited at the possibility of getting the job. I don’t remember specific questions but I remember thinking they were a little more in depth/tougher than typical retail employment interviews. Made me feel very welcome. Business casual should always be expected for interviews in my opinion, but based on others in the crowd I felt over dressed (those not dressed very professional were not picked).
Short but still good experience to have for a beginner in interviewing. There are a lot of people to meet so that you can make your skills of speaking up to par.
I applied online. I interviewed at Kohl's in Jun 2026
Interview
I did a virtual interview with kohls, when I joined the call at the set time scheduled, the interviewer already had someone else in the call, so I had to rejoin five minutes later, which made me seem like the awkward one when I’m the one who joined on the set time. They then asked basic interview questions to which I answered after preparing answers, I then received a generic rejection email.
Easy, over the phone and about 30 minutes long. The store manager asked questions about my background, what would I do if xyz happened, what I would do if a end cap was messy, how would I contribute to making the store look good.
Interview questions [1]
Question 1
What would you do if you encountered an upset customer?
Retail Sales Associate applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 8 days to get hired, when considering 212 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Retail Sales Associate according to 212 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 15%
Background check: 10%
Group panel interview: 10%
Skills test: 10%
Presentation: 9%
Drug test: 8%
Personality test: 6%
IQ intelligence test: 5%
Other: 2%
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