I applied online. I interviewed at Kohl's (Redlands, CA) in Apr 2014
Interview
It was a group interview. Pretty easy, just be yourself and talked about previous customer service experience. Everyone went around answering the same questions. Then after some of us were asked to take a tour of the store. Then when we came back they told us that we were chosen to be hired. After that you start filling out some of the paper work.
I applied online. I interviewed at Kohl's (Lorain, OH)
Interview
Very easy interview process. Met with a lead first and then the store manager. Both very nice and easy to talk to. Overall process lasted about a half hour. Very general questions asked.
Group interview with other applicants and multiple staff members present during the process. Questions directed at all applicants in the room. Store manager and hiring manager both present throughout the duration of the interview.
Interview questions [1]
Question 1
How would you handle a situation in where a customer is upset
They start off the process with a Phone interview to get to know you and what you’re looking for. They’ll ask about your availability and experience. In person interview would be next.