I applied in-person. The process took 5 days. I interviewed at Kohl's
Interview
There was a group interview. You then call to set up an individual interview. They ask about customer service experience and suggest scenarios you could end up in. You are asked to find solutions to theses imaginary scenarios.
Interview questions [1]
Question 1
What experience do you have working in customer service?
Relatively easy asked me to tell them about how I would handle different situations and previous retails experience. I interviewed with a manager and was asked about my availability. I got a call the same day.
I applied online. The process took 2 weeks. I interviewed at Kohl's (Orlando, FL)
Interview
Group interview in conference room of the store. Very calm atmosphere with two of the managers and easy questions . About Kohl's history and past experience with customer service. They went around the room and everyone took turns answering and told us asked the people who passed the interview to stay afterwards.
I applied in-person. The process took 1 day. I interviewed at Kohl's (Batavia, IL) in Nov 2017
Interview
A few standard questions were asked-availability, what would you do first in certain situations, tell me about your experience. Pay was not discussed and experience did not earn you any more money.
Interview questions [1]
Question 1
There’s a customer on the phone needing assistance, a customer in front of you needing assistance, stock to be put away, and help needed at POS. What do you do first?
POS Associate applicants have rated the interview process at Kohl's with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for POS Associate roles take an average of 10 days to get hired, when considering 200 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a POS Associate according to 200 Glassdoor interviews include:
Group panel interview: 30%
Background check: 25%
One on one interview: 21%
Skills test: 7%
Drug test: 6%
Personality test: 6%
Presentation: 2%
Phone interview: 1%
IQ intelligence test: 1%
Other: 1%
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