I applied in-person. I interviewed at Kohl's (Monroe, MI) in Sep 2011
Interview
I applied in my local Kohls store in early fall one year, I did my application right in the store and got to personally hand it to a manager (which I suggest doing if possible). It took at least a week or two and I got a phone call to come in for an interview. When I got there I was taken into a room with two other applicants and there were two interviewers. We introduced ourselves and then they started to ask us questions. They asked a question and then had us answer it one by one. After that was done, we had a store tour and then a "scavenger hunt" around the store to find or see certain things in each department. After the interview was over, it took another couple weeks before I heard back (by phone call).
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer and what was the outcome?
Short but still good experience to have for a beginner in interviewing. There are a lot of people to meet so that you can make your skills of speaking up to par.
I applied online. I interviewed at Kohl's in Jun 2026
Interview
I did a virtual interview with kohls, when I joined the call at the set time scheduled, the interviewer already had someone else in the call, so I had to rejoin five minutes later, which made me seem like the awkward one when I’m the one who joined on the set time. They then asked basic interview questions to which I answered after preparing answers, I then received a generic rejection email.
Easy, over the phone and about 30 minutes long. The store manager asked questions about my background, what would I do if xyz happened, what I would do if a end cap was messy, how would I contribute to making the store look good.
Interview questions [1]
Question 1
What would you do if you encountered an upset customer?
Retail Sales Associate applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 8 days to get hired, when considering 212 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Retail Sales Associate according to 212 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 15%
Background check: 10%
Group panel interview: 10%
Skills test: 10%
Presentation: 9%
Drug test: 8%
Personality test: 6%
IQ intelligence test: 5%
Other: 2%
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