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      Kount

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      Customer Success Manager Interview

      Feb 12, 2020
      Anonymous employee
      Boise, ID
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Kount (Boise, ID) in Oct 2019

      Interview

      The interview process with Kount was straight forward and timely. The HR recruiter for the position was very helpful and responsive to my questions about the company, the position, and the process overall. Process-wise; I submitted my application online which took a decent amount of time due to the depth of information they asked for, but that is not atypical in my experience with online application systems. Once my application was submitted, I received a follow-up call to schedule an interview within about 48 hours. Due to a family emergency, I had to postpone the initial interview for about a week but the folks at Kount were very understanding and rescheduled the in-person interview to accommodate my situation. The in-person interview was with two hiring managers for the position and lasted approximately 1 hour. Interview questions were straight forward and focused on my past and recent experience related to the CSM position. The interviewers were welcoming, asked some challenging but fair questions, and were generous with their time in answering my many questions. The offer and acceptance process was also a good experience. Kount proactively provided all of the benefits and other information with the offer so I could fully review, consider, and question before making a decision. They also provided all of the new hire paperwork via an online portal, so I was able to complete all of the necessary paperwork before I started so on my first day I was able to focus on the new job rather than spending my time doing paperwork. :-)

      Interview questions [1]

      Question 1

      In your own words, explain what Kount does?
      Answer question

      Other Customer Success Manager Interview Reviews for Kount

      Customer Success Manager Interview

      Aug 11, 2021
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Kount

      Interview

      Applied on three different platforms, went to a meet and greet, skype interview, took about 6 weeks from application to get an interview. I was prepared for the wrong kind of interview, but everyone seems to know what they are doing

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years? Tell me about yourself? What motivates you?
      Answer question

      Kount interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Kount with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 37 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Kount overall takes an average of 15 days.
      • Common stages of the interview process at Kount as a Customer Success Manager according to 2 Glassdoor interviews include:

        Group panel interview:  50%

        Drug test:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Marketing(5) ;
        2. Partner Business Manager(4) ;
        3. Software Engineer(3) ;
        4. Business Development(2) ;
        5. Business Development Representative (BDR)(2) ;
        6. Site Reliability Engineer(2) .


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