Very hard to understand the woman that called me. She had to spell every letter of ever word out for me to understand her. Her English was very bad and I am pretty sure she was not located in VA, but rather India. I ended up having to hang up on her as she became unprofessional and was getting impatient with me. I would ask her a question in English and she would answer to the total opposite of what I asked her. I spoke with a male from HR and he spoke and understand English and was very polite. We could not locate the information, so I just gave up. Please hire people that can speak and understand English clearly enough to communicate and properly represent 125k+ individuals.