I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Liberty Lake, WA) in Sep 2016
Interview
The interview process was very behavioral questions based. I thought that my interviewer was rude and did not even give me a chance. It seemed like most of the people were older in age and I feel like that might have been the reason I didn't even get common curtesy. I was barely asked about my background or my education in detail. I'm not sure if they look for young talent but my experience would be to say that they don't.
Interview questions [1]
Question 1
Name a time that you had to utilize multiple processes to achieve a good end result.
I applied through an employee referral. I interviewed at Liberty Mutual Insurance in Feb 2026
Interview
Interviews were fine. Problem came after when senior manager said 1-2 weeks. 6 weeks went by and she said a recruiter would be in touch. No one ever reached out to me. I got the automated “feedback survey” form in my email as a decision. Disappointing.
I applied online. I interviewed at Liberty Mutual Insurance (Atlanta, GA) in Dec 2025
Interview
Phone screen
Hiring manager and team manager
Offer
Very simple and straight forward. Asked about my background primarily and 2 star questions. Received a call with an offer before the end of the day.
Interview questions [2]
Question 1
Tell me how you manage your desktop during high volume
HR made a very quick call, it only lasted a few minutes. They mainly asked about my previous experience and went through a few basic checklist questions, like confirming my eligibility and availability. It felt more like a preliminary screening rather than a full interview.
Claims Specialist applicants have rated the interview process at Liberty Mutual Insurance with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 63.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Specialist roles take an average of 23 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Claims Specialist according to 60 Glassdoor interviews include:
One on one interview: 24%
Phone interview: 22%
Background check: 15%
Group panel interview: 12%
Personality test: 10%
Skills test: 8%
Presentation: 4%
Drug test: 3%
IQ intelligence test: 3%
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