I applied online. I interviewed at Liberty Mutual Insurance (Phoenix, AZ) in Aug 2017
Interview
Your initial interview is with the recruiter, if you pass that interview, you will have another interview with 2 supervisors. The 2nd interview may take an hour and you will have the opportunity to do a side by side with someone in that role.
Interview questions [1]
Question 1
Tell me about a time you resolved a difficult customer's situation. What was the end result?