I submitted my resume and applied for the position online, where I made an account and had to watch a video and do a general call center assessment, and then answer some personality questions. A few days later, I received a phone call from a recruiter who scheduled me for a phone "screening" where they asked me some questions about myself, experience and career goals. From there they scheduled me to attend an open house hiring event. There were four other people at the event. After a brief presentation about the company, managers called on individuals for one on one interviews. The questions for interview #1 were fairly basic and straightforward questions. I was offered a second interview, which they scheduled on the spot. For my second interview, I was brought upstairs by an employee currently working in the position that I applied for. I sat down with her and she discussed the basic aspects of the job, how the work atmosphere is etc. I asked a lot of questions, and she was very helpful. From there, two managers came to bring me to an office for my interview. The managers were incredibly professional and welcoming.. I found that their demeanor really helped so that I wasn't as nervous as I thought I would be. They asked some basic resume and knowledge related questions, did a customer service activity of sorts where they present you with a scenario and you explain (from the options available) how you would proceed and why. Then they got in to the behavior/ STAR questions. I'll admit that even though I thought I was prepared, some of these questions stumped me a bit. The managers were incredibly open to me taking as much time as I needed to respond. A week after the second interview, I received a job offer which I very gladly accepted. Overall the experience was good, the people in the company seem to enjoy their jobs and they were very efficient about communicating in a timely manner which I appreciated very much. My main advice would be that, if you're like me and maybe get stage fright, prepare yourself as much as possible (for knowledge about the company as well as the behavioral questions), dress professional and make sure you ask questions.